Resolve a dispute remotely
with Alternate Resolutions…
It's simple, fast and effective in just 6 steps.
Whether you're a mediator, arbitrator, conciliator or lawyer,
the Alternate Resolutions site simplifies
remote conflict management.
Create your dedicated and secure space for your dispute and inform the parties and their defense.
Organize appointments with the calendar.
Prepare the agreement between the parties with the standard documents available in your library.
Host your meetings online with our secure videoconferencing and share the minutes with the parties.
Get the parties to sign using the electronic signature. The agreement is stored in your secure space.
Establish your receipts to collect and monitor your files in your personal space.
File management
You can dematerialize your files from your online platform.
You are free to enter any information you wish to facilitate your administrative management.
Professional directory
Through your subscription, you are included in the list of professionals.
Although we've only just officially launched, we're already working on other features, such as allowing private individuals to refer their disputes to an amicable settlement professional.
Appointment calendar
All your appointments booked via the platform are visible from your calendar.
Videoconferencing
We have developed a private, self-hosted videoconferencing system (no intermediaries or third parties):
- Streaming mode by default (no recording of videos on server, confidentiality assured)
- Access to a videoconferencing room by password and/or personalized invitation only
Platform security
Our hosting is reliable and secure:
- server hosted in a Datacenter in France (Host: Scaleway; Data Center: Paris)
- Datacenter with certifications: ISO 27001 (Information Systems Security), ISO 50001 (Energy Management), HDS (Health Data Hosting)
- secure server - no external access except SSH key - daily backup of data and files (redundancy on 2 external servers)
- time to restart a new server < 2 hours - transactions encrypted by SSL certificate (similar to banking transactions)
- automated remote server monitoring with alert system (e.g. server shutdown, memory usage, etc.)
Electronic signature
All our signatures comply with eIDAS norms and standards, and our data is hosted in Europe, to guarantee the security and confidentiality of your documents.
The eIDAS regulation
The eIDAS regulation sets out the rules for the use and legal recognition of electronic signature certificate issuance services in European Union member states. A trust service provider must comply with this regulation.
The eIDAS regulation also establishes the principle of non-discrimination. The legal admissibility of a signature cannot therefore be refused on the grounds that it is in electronic format. All electronic signatures therefore have probative value within the European Union.
Application in France
The European eIDAS regulation has been transcribed into French law in articles 1366 and 1367 of the Civil Code. These articles establish the legal value of electronic signatures in France. They incorporate the rules of use and the principle of non-discrimination established by the eIDAS regulation.
In France, ANSSI is the supervisory body responsible for qualifying trust service providers, which are then recognized at European level. It identifies and evaluates qualified trust service providers to ensure their compliance with the eIDAS regulation.